SERVICES & FAQ

TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

We work exclusively with proven, professional cleaners. If we’re not comfortable with them in our own home, we will not place them in yours. We take the following steps in order to ensure that the most qualified cleaners are available to our clients:

 

  • Application Review
  • Phone Interview
  • Background Check
  • Federal Criminal Database Search
  • Professional and Personal Reference Checks
  • Final Interview
  • Ongoing Follow-Ups/Quality-Checks with Clients and Cleaners

 

Only about 10% of the people that apply end up working as a You Need A Maid cleaner. When it comes to the safety of our customers, we won’t settle for anything less.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page at [login link]

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at [login link]

Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide services for all of [state]

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

CLEANING PACKAGES

While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!

 

  • Cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No Lifting or moving heavy items (Refrigerator, Stove, Tables, Furniture, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.

 

  • Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.

 

  • Cleaning Exterior Windows

 

  • Removing strong odors (mold, animal waste, smoke, etc.)

 

  • Cleaning Dishwashers and Washing Machines

 

  • Cleaning Light Bulbs

 

  • Cleaning Rodent/Insect Infested Homes

 

  • Removing excess paint from surfaces

 

  • Post-Construction Cleaning

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces due to potential damage to paint.

 

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Inside Refrigerator

Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.

 

Inside Oven

Clean & De-Grease inside oven.

 

Inside Kitchen Cabinets

Vacuum/Wipe interior cabinets and drawers in kitchen.

 

Inside Bathroom Cabinets

Vacuum/Wipe inside cabinets and drawers.

 

Inside Windows

Clean inside window and window sills of reachable windows.

 

Blinds

Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.

 

Spot-Clean Walls

Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.

 

Light Organizing

Organizing, closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. $44/hr/cleaner, so if you choose 1 hour and we send 2 cleaners, that will give them 30 minutes of Organizing time. Please let your cleaners know what you need help organizing with the allotted time.

 

Pet Hair Removal

Pets are awesome, but messy! This extra provides additional time to remove pet hair from floors and carpets. Does not apply to Upholstery (please see our Services page for more information).

 

Load of Laundry

Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.

 

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For this service, we provide a solution for any requests you may have, including extras that usually would be considered add-ons. It is important that you accurately estimate the time required when booking this service so that your cleaning professionals have the time they need to perform the requested services. 3-hour minimum.

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Our top to bottom, most thorough clean!

If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Interior and Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Interior and Exterior of appliances cleaned
  • Interior and Exterior of cabinets and drawers cleaned
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

Garage & Patio

  • Sweep floor
  • Remove cobwebs

 

All Rooms

  • Remove trash
  • Clean inside windows
  • Wipe down window sills and tracks
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to danger of bending/breaking)
  • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

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If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

Book now!

Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

Book now!